Shipping & Delivery
DELIVERY TIMES AND SHIPPING COST
Australia: (Estimated shipping times)
- Auspost Standard: 2-8 business days
- Auspost Express: 1-3 business days
- Standard shipping $7.00 AUD
- Express shipping is a flat rate of $14.00 AUD
- Orders over $200.00 AUD will receive FREE EXPRESS SHIPPING
New Zealand: (Estimated shipping times)
- DHL (Express): 3 - 6 business days
- Express shipping is flat rate of $30.00 AUD
USA/North America: (Estimated shipping times)
- DHL (Express) 4 - 7 business days
- Express shipping is flat rate of $40.00 AUD
Asia Pacific: (Estimated shipping times)
- DHL (Express) 6 - 11 business days
- Express shipping is flat rate of $40.00 AUD
China: (Estimated shipping times)
- DHL (Express) 6 - 11 business days
- Express shipping is flat rate of $40.00 AUD
United Kingdom/Europe: (Estimated shipping times)
- DHL (Express) 6 - 11 business days
- Express shipping is flat rate of $40.00 AUD
Pacific Islands: (Estimated shipping times)
- DHL (Express) 6 - 11 business days
- Express shipping is flat rate of $50.00 AUD
Rest of the World: (Estimated shipping times)
- DHL (Express) 6 - 11 business days
- Express shipping is flat rate of $75.00 AUD
*PLEASE NOTE: FREE EXPRESS SHIPPING IS ONLY AVAILABLE TO AUSTRALIAN CUSTOMERS FOR ORDERS OVER $200AUD*
*PLEASE NOTE: THE DEFAULT CURRENCY IS AUD. IT IS YOUR RESPONSIBILITY TO SELECT THE RIGHT CURRENCY DEPENDENT ON YOUR LOCATION*
CUSTOMS TAXES:
Please note that all customs charges and taxes (including VAT) are payable by the receiver. IMANA Swim is NOT responsible for any charges incurred for receiving orders Internationally. These fees are NOT included in the cost of your order or shipping charge. IMANA does NOT offer refunds to customers for failure to pay duties and taxes associated with their order.
ORDER PROCESSING TIME
Your order is our priority. All orders will be processed within 24hours between Monday - Thursday. Please note: During peak periods, Holiday Season, Public Holidays and Sales, please allow 2 - 4 business days for your order to be processed and sent our courier.
TRACKING
Once your order has been processed and picked up via a courier, a confirmation email will be sent from IMANA. A estimated delivery time will be given along with with your items tracking number. From there you will be able to track your parcel. Please note, any delays after your parcel has left our warehouse is out of our control.
You will be able to track your orders through AusPost:
Http://auspost.com.au/my post/track/#/search
We are working through the holidays!!! The IMANA team will be working throughout the holiday period, however between the dates below the team will be unavailable.
25th December
26th of December
1st January
Any orders made during those times will be prioritised. Please note: there may be shipping delays during this time due to it being a holiday period and there are no guarantees on the delivery times.